Help Center & Customer Support
How can we help you?
Have a question about your Learnly account, exam practice, subscriptions, or encounter a bug? Reach out to our team directly or browse our frequently asked questions.
Fastest Response
WhatsApp Support
Chat directly with a support agent for real-time answers, account verification, or quick troubleshooting.
+234 816 707 5730
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Phone Call
Speak directly with our customer support representatives. Available Monday to Saturday, 8:00 AM – 7:00 PM WAT.
+234 816 707 5730
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Email Us
For formal inquiries, bug reports, partnership proposals, or account deletion requests.
onyenankiekelvin@gmail.com
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Common Questions
Frequently Asked Questions
Find quick answers to the most common questions regarding Learnly features, exams, and billing.
Exams & Learning Tools
What exams does Learnly prepare me for?
Learnly is specifically designed for Nigerian secondary school students and candidates preparing for JAMB (UTME), WAEC (SSCE & GCE), NECO, and Post-UTME. We provide thousands of verified past questions, answers, and syllabus guides across all major science, commercial, and arts subjects.
Can I practice past questions offline?
Yes. Learnly allows you to download exam question packages to your device so you can practice timed CBT mock exams and study past questions even without an active data connection.
How often is the question bank updated?
Our educational content team continuously updates the question bank with the latest official exam years, newly released syllabus additions, and corrections.
Account, Privacy & Bug Reporting
How do I report an incorrect question or explanation?
While practicing in the app, you can tap the Flag / Report icon at the top right of any question screen. Alternatively, take a screenshot and send it to us directly on WhatsApp at +234 816 707 5730. Our team will review and adjust it promptly.
How do I request account and data deletion?
You can permanently delete your Learnly account and all associated test scores directly in the app by visiting Profile > Settings > Delete Account. You can also request data deletion by emailing us at onyenankiekelvin@gmail.com with your registered email, and your account and data will be permanently wiped within 48 hours.
I'm not receiving my OTP verification code. What should I do?
Please check your email's spam or junk folder. If it hasn't arrived after 60 seconds, tap "Resend Code" in the app or contact our team on WhatsApp for manual account activation assistance.